Payments can be made via debit or credit card using our secure online system. We do not store or have access to your credit card details.
Returns Policy: If you are not entirely delighted with the goods you have chosen, please ensure you return them to us unused within 14 days. We will be more than happy to provide a refund or you can exchange them for alternative products. Please keep all the packaging materials and return the goods as they were sent to you.
The items must be returned in the condition they were received. All returns must be securely packaged when returned. If the package is lost or stolen you are responsible for claiming compensation from the Royal Mail.
Where your order was paid by credit/debit card a refund can only be issued to the card used to make the original purchase.Items returned to us that arrive damaged or lost will not be credited.
Goods damaged in transit to you will be replaced at no cost with free delivery. Please inform us of any breakage within three days of receiving the order.
It is not necessary to return goods to us using the Royal Mail Recorded/Special Delivery service. However, we strongly recommend you obtain a free receipt of postage from the Post Office as proof of postage, as we will not accept responsibility for parcels lost in transit. We will only refund return/exchange postage costs if the item returned is faulty.
Cancellation of Orders
Orders can be cancelled up to 14 working days after your order has been submitted. If the item has already been despatched, then the customer must return the goods at their own cost. Notification of cancellation must be made by e-mail (email@example.com). If orders are cancelled in this way, the products ordered will not be despatched to the customer. La Parfumerie Anglaise will refund any money paid by way of credit/debit card transaction or company cheque.